HomeOpinionEditorialsTime To Get Back To Business

Time To Get Back To Business



There is no question that the pandemic has changed even the most minute aspects of life, but as society begins the process of opening back up, the Augusta Commission needs to act as a leader and go back to face-to-face meetings.

In many businesses, owners have found that having employees work fr...

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  1. Many people/businesses are using the pandemic for their own convenience. Unfortunately it is those who can lease afford that suffer. I have found for the most part customer service has deteriorated requiring more phone calls and longer wait times to conduct business. Often you leave a call back message and the call back never happens. Children can be heard crying and screaming in the background. Outside bank lines often have a wait time of 30 or more minutes. Businesses that were open until 6 pm close at 2 pm in the name of extra cleaning. Yet there is no one in the building at 2:10 pm. The list is endless. It is odd that fast food remains open and thriving yet brokers continue to be closed. The consumer suffers and unfortunately a new normal has been established.

  2. Businesses that poorly adapted their customer service to COVID and do not re-adapt to the end of COVID controls will lose business and customers. My wife and I recently moved all of our money from a well-known local credit union to another credit union, based on their initial and on-going responses to COVID. Our grand-children’s parents and other parents switched to home schooling and private schools, so less public classroom teachers will be needed. Money does talk.

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