Officials from Central EMS, Augusta’s Fire Department and 911 Emergency Services presented an EMS update report during an Augusta Commission meeting on Tuesday, Jan. 2.
The four-month performance report highlighted data from September to December of 2023, which emphasized that Central EMS conducted nearly 5,000 transports, in urban and rural areas, with average response times ranging from over 7 minutes to approximately 13 minutes.
Following Gold Cross EMS’ suspension of ambulance service to Augusta-Richmond County as of April 2 at 8 a.m., Central EMS began servicing the county to ensure no lapse in emergency medical care while the City transitioned EMS providers.
“Central EMS is pleased to serve Richmond County, and our agency is always taking the necessary steps to meet the growing demand in the community while ensuring those who use our ambulances are given high-quality customer service and medical care,” said Central EMS President Gary Coker.
As part of the city’s contract with Central EMS, the agency was allowed three months to increase its fleet and personnel to meet the demands of Richmond County, with official data being available in September of 2023, according to a press release from Augusta-Richmond County. Per the contract, billing rates for persons using Central EMS services were not to exceed $1,500.
Central EMS’ report recorded 237 transports from rural areas averaging from approximately 10 and a half minutes to 13 minutes., while 4,682 transports were serviced to urban areas with an average response time of approximately 7 and a half to just over 10 minutes.
“When it comes to medical emergencies, every second counts, and this data presented shows how hard Augusta is working with Central EMS to deliver the best care for residents and visitors,” said Richmond County Interim Administrator Takiyah Douse. “While there is room for improvement, residents should be encouraged by the emergency medical services provided.”
As part of its service to Richmond County, Central EMS offers a Community Health Prevention Program (CHIP) to promote healthcare and other essential services through patient-centered intervention. The program is staffed by social workers and paramedics, and supports patients who frequently call for emergency services but do not need transportation to an emergency department provided by EMS.
In 2023, Central EMS also provided standby services for over 40 high school football games, conducted “Stop the Bleed” training sessions and held a holiday food drive.
According to a press release from the county, looking ahead, the Augusta E-911 Center staff will receive additional Emergency Medical Software training, while the Augusta Fire Department continues working with Central EMS to improve response plans to ensure proper resources are utilized for calls.
Those wanting to report any service-related concerns regarding Central EMS, call Augusta 311.
